Kym Tolson’s natural sense of empathy led her to become a therapist, and she eventually opened a private practice of her own. However, issues with her billers led her to discover that she had over $12,000 in uncollected client and insurer payments, and her attempt to resolve the issue led to the termination of her contract and getting locked out of her own business. To make sure this never happened again, she learned everything she needed to know to effectively do her own billing.

Kym now teaches other telehealth professionals how to take insurance in their private practice and keep track of what’s going on in their own business. She helps them take control of what’s going on and operate businesses with honesty and integrity to best serve their patients. 

Today, Kym joins the podcast to share how she solved a big problem and gave that knowledge to others, how the membership model has improved her own practice as a therapist, and how to find the courage to pull the trigger, launch, and get it done. 

Key Takeaways

  • Why therapists are so vulnerable to being taken advantage of by insurers – and why Kym saw not taking insurance as an unacceptable solution.
  • How Kym was effectively taken hostage by her business – and what she did to protect others from ever going through something similar. 
  • How running her membership has helped Kym scale down her practice and provide better care to her patients. 
  • Why mental health care is so important – and the powerful ripple effect that therapy can have for people all over the world.

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Memorable Quote

  • Have a good support system around you when you go through this stuff. I don’t know how to do any of this stuff. So, it’s emotional, but do it because it’s worth it and it’s really exciting.” – Kym Tolson

Episode Resource


Read The Transcript

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Shelli Varela

When you reframe your inner story, you reframe what’s possible. This is the mantra of our host, Shelli Varela who achieved incredible success, blazing a trail to become a fire captain, author, TED speaker, and host of The Yes Effect on Entrepreneur's list of 48 Best Podcasts for Entrepreneurs. Today, she uses the same approach to show people how to magnetize their message to achieve their dreams, and discover how they can make a BIGGER impact.

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